If you notice other home-based customer service employees on social media, reach out to make a personal connection. Ask if they would be interested in participating in a monthly online hangout. Whether you can leverage these connections or not, take the time to explore job boards created specifically for remote work or support roles. These online resources give you a sense of the wide breadth of hiring companies. However, if managed correctly, a remote customer service team can end up being more productive than an in-office team — and happier, too.

• Take the call in a quiet area, preferably with a blank wall behind you if you’re talking over video.
• Remote customer service agents with children also appreciate the ability to work from home, as they won’t be forced to take days off for sick kids.
• In this role, you’ll resolve customer complaints and troubleshoot problems that occur on the software.
• If you want to work remotely, it’s probably for the best that you don’t commit to doing so from your bed — even if I might be at this very moment.
• This can decrease your productivity or cause you to form an unhealthy association between your bedroom — which is supposed to be a relaxing space — and work stress.

You should also NEVER have to pay to buy equipment which they then pay you back for later. Posts that link to pages with “how to work online” are also scams. Also always verify you’re actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it’s the actual company’s main domain name.

Support Hero

Happier remote customer service employees are more likely to give their best effort and stay in the company. If you call or email a customer service department, there is a good possibility that the person you’re connecting with is working remotely. Many companies hiring for remote customer service opportunities have virtual departments to save on overhead costs and provide flexibility to workers. Hires remote customer success managers who have experience in product management. Rather than selling products to customers, customer success managers will highlight what a customer can do using Aha!. Into the customer’s existing tools as well as creating best practices that will lead them to success.

Before applying, please consider whether this suits your temperament and lifestyle. We have fun working together, but a small company cannot provide a rich social life. You’ll be employee number five, and our third Support Specialist.

How to Find a Remote Job and Start Working from Home

PinkCallers supplies small businesses with remote customer service reps who perform fundamental services for that company. PinkCallers’ reps book meetings, answer service calls and help organizations manage their employee scheduling. This position requires about 40 hours of work each week, and you can adjust your schedule based on your time zone.

We are looking for experienced Executive Assistants to work with high-level entrepreneurs and business owners in US Time zones. You’ll respond to customer email queries, customize end credits projects, and help create both public and internal documentation. You’ll become one of the world’s pre-eminent experts at driving our SaaS app.